Refund Policy

Introduction

At Even Bright Shore, we are committed to ensuring your satisfaction with our services. This Refund Policy outlines the conditions under which we issue refunds for our professional makeup and beauty services. Please review this policy carefully before booking our services.

Deposits and Booking Fees

To secure your appointment, we may require a non-refundable deposit that will be applied toward the total cost of your service. The deposit amount varies depending on the type of service booked:

• Bridal Makeup: 50% of the total service cost
• Special Event Makeup: 30% of the total service cost
• Beauty Consultation: £25 flat fee
• Group Bookings: 40% of the total service cost

These deposits are necessary to secure your appointment time and to cover preparation costs. Deposits are generally non-refundable but may be transferable to another service or date under certain circumstances as outlined below.

Cancellation Policy

Our cancellation policy varies based on the type of service booked and the notice period provided:

Standard Services

• More than 48 hours notice: Full deposit transferable to another appointment within 3 months.
• 24-48 hours notice: 50% of deposit transferable to another appointment within 3 months.
• Less than 24 hours notice: Deposit is forfeited.

Bridal Services

• More than 14 days notice: Deposit transferable to another date if available (within 6 months).
• 7-14 days notice: 50% of deposit transferable to another service.
• Less than 7 days notice: Deposit is forfeited.

Group Bookings (4+ people)

• More than 21 days notice: Deposit transferable to another date if available (within 6 months).
• 14-21 days notice: 50% of deposit transferable.
• Less than 14 days notice: Deposit is forfeited.

Rescheduling

We understand that circumstances change, and we offer flexibility for rescheduling:

• Appointments may be rescheduled once without penalty if the request is made at least 48 hours before the scheduled appointment time.
• Additional rescheduling or rescheduling with less than 48 hours notice may incur a £15 rescheduling fee.
• For bridal services, rescheduling is subject to availability and must be done at least 14 days in advance. A £35 rescheduling fee may apply.

Please note that rescheduled appointments are subject to availability. We cannot guarantee that your preferred artist or time slot will be available for the new date.

Service Satisfaction

Your satisfaction is our priority. If you are not completely satisfied with your service:

During Your Appointment

If at any point during your appointment you are not happy with any aspect of the service being provided, please immediately inform your makeup artist. We can make adjustments to ensure your satisfaction before completing the service.

After Your Appointment

If you are not satisfied with your service after it has been completed, please follow these steps:

1. Contact us within 24 hours of your service.
2. Provide specific details about what aspects of the service did not meet your expectations.
3. Include photographs if applicable.

Based on your feedback, we may offer one of the following solutions:

• A complimentary touch-up appointment
• A partial refund of the service cost
• Credit toward a future service

Allergic Reactions and Sensitivity

While we use high-quality, professional-grade products and take precautions to prevent adverse reactions, individual sensitivities can occur.

If you experience an allergic reaction to products used during your service, please:

1. Seek appropriate medical attention if needed.
2. Document the reaction with photographs.
3. Notify us within 24 hours of the service.
4. Provide medical documentation of the reaction if available.

In verified cases of allergic reactions, we may provide a full or partial refund at our discretion. We strongly recommend informing your artist of any known allergies or sensitivities before your service begins.

Special Circumstances

Artist Illness or Emergency

If we need to cancel your appointment due to artist illness or emergency, you will be offered the following options:

• Rescheduling your appointment with the same artist at no additional cost
• Booking with a different available artist at the same time
• A full refund of any deposits paid

Weather Emergencies

In the event of severe weather conditions that make travel unsafe, appointments may be rescheduled without penalty. This determination will be made at the discretion of Even Bright Shore based on local weather advisories.

Client Illness

If you must cancel due to illness, especially contagious conditions, please notify us as soon as possible. With medical documentation, we may waive cancellation fees and allow deposit transfer to a future date.

Online Product Purchases

For physical products purchased through our website:

• Products may be returned within 14 days of receipt if unused and in original packaging.
• The customer is responsible for return shipping costs unless the product is defective.
• Once we receive the returned item, we will process a refund of the purchase price (excluding original shipping costs) to the original payment method within 5-7 business days.
• Personalized or custom items cannot be returned unless defective.

Gift Cards and Certificates

Gift cards and certificates:

• Are non-refundable and cannot be redeemed for cash.
• Are valid for 12 months from the date of purchase.
• May be transferred to another person with prior written notification to us.
• Lost or stolen gift certificates may be replaced with verification of purchase.

How to Request a Refund

To request a refund or discuss any concerns about our services, please contact us:

1. Email: [email protected]
2. Phone: +440614830090
3. In writing to our address: 8 Baker Crescent, Port Damien PE25 1AA

Please include the following information in your request:

• Your full name and contact information
• Date and type of service received
• Name of the makeup artist who provided the service
• Detailed reason for the refund request
• Any supporting documentation (photos, medical notes, etc.)

We aim to respond to all refund requests within 3 business days. Processing of approved refunds typically takes 5-7 business days, depending on your payment method and financial institution.

Dispute Resolution

If you are not satisfied with our response to your refund request, we encourage you to contact us to discuss the matter further. We are committed to resolving disputes fairly and amicably.

If we cannot reach a satisfactory resolution directly, customers in the UK have the right to pursue claims through alternative dispute resolution services or small claims court.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will notify customers of significant changes by updating the "Last Updated" date at the top of this policy. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions about this Refund Policy, please contact us at: